Refund policy

REFUND & RETURN POLICY

All sales are final on opened or used products. For hygiene and safety reasons, we do not accept returns or issue refunds for any product that has been opened, used, altered, or damaged after delivery. 

Unopened products may be returned within seven (7) calendar days of confirmed delivery. To be eligible for a return, items must be unused, in original packaging, and in resalable condition.

Refunds will be issued within seven (7) business days after the returned product is received, inspected, and approved. Refunds will be processed to the original method of payment only.

Pre-orders are non-refundable.

We reserve the right to deny any return that does not comply with this policy.

INCORRECT OR MISSING ITEMS

If you receive an incorrect item, you must contact Customer Care within forty eight (48) hours of delivery at Help@skinsupervision.com and include your full name, order number, and photographic evidence of the issue.

Upon verification of a fulfillment error, we will, at our discretion, either reship the correct item or provide an appropriate resolution.

Claims submitted outside of the stated timeframe may not be eligible for review.

SHIPPING & CARRIER RESPONSIBILITY

Once an order has been shipped and transferred to the carrier, SKIN SUPERVISION is not responsible for delays, lost packages, stolen packages, or damage occurring in transit.

Shipping times are estimates only and are not guaranteed.

Claims for lost or damaged shipments must be filed directly with the shipping carrier.

INTERNATIONAL ORDERS

 

For international orders, the purchaser is solely responsible for all customs duties, import taxes, VAT, brokerage fees, or additional charges imposed by the destination country.

All international sales are final. We do not accept international returns.